The designers of field service management software have pulled together the ability for you to gather the specific information needed to keep a service-oriented industry operating seamlessly. Below are seven ways that this type of software can boost your business and create happier customers.
1. Improved Customer Satisfaction
Being able to provide better field service management will ultimately lead to improved customer satisfaction. Each customer likes to feel that you value their business. When calls are consistently late, canceled, or rearranged, the customer begins to feel like they are taking the backseat and will end up looking for alternative sources to get the needed service done.
2. Better Communication
Field service management software allows for a smoother method of communication between dispatchers, customers and service technicians. Dispatch can easily see where the technician is at during their day and make the customers aware of any delays or offer an updated timeline for their arrival.
3. Increased Information Accuracy
Human error can account for inaccurate information that can lessen the ability to make the best decisions. It is difficult to know where to implement changes if you are unable to see a clear picture of where problems lie. With every moment of the service day accounted for, weaknesses in scheduling, task-knowledge, and workload will be easier to fix.
4. Better Data for Analysis
Field service management software is flexible in the types of information gathered on every service call. You can document the time spent on repairs and service, types of services given, parts and equipment used, and amount earned per call. You can make firm decisions on any changes needed to increase company revenue.
5. Increased Daily Productivity
Having better control over the course of the workday will maximize productivity. Technicians will recognize the value of their time, dispatch will find the best ways to schedule, and you will find service completions increasing exponentially.
6. Lowered Service Cost
Gathering the right types of information will allow you to send the right technicians to each location based on experience, schedule availability, and reducing travel time between service stops. You will have the exact information you need to optimize the entire service call process.
7. Better Management Capabilities
Being provided all of the information you need to visualize the workings of each service day will help you better manage personnel and resources. You will be operating on the leanest fuel ever, delivering quality service for maximum revenue.
The use of field service management software offers you the opportunity to capture a snapshot of the workday at any point in time. Business will grow with less effort than ever before.