A mobile workforce spends time away from the main business location. Keeping track of these workers is often a challenge. Businesses want to know where their employees are and the progress of their current task. Field management software helps businesses manage their technicians and allows technicians to perform their jobs more efficiently.
1. Streamline Daily Operations and Scheduling
FSMS applications help businesses streamline operations related to their mobile workforce. The scheduling of off-site projects and the assigning of workers to each task is simplified. The software also provides quick access to details of each project or task to be completed.
When mobile workers are handling service requests, they get real-time access to customer data. They can view notes concerning the current task, customer, equipment, and other helpful details. This increases the likelihood of successfully completing the work order in a timely manner.
2. Increase Response Times and Prevent Delays
With improved scheduling, there are fewer scheduling conflicts that may result in delays. The software can also improve route planning to shorten response times. By entering the location of each service request, the software can create a route that requires the shortest travel time. This conserves fuel and reduces wear and tear on company vehicles.
3. Improve Inventory Management and Costs
Field service applications can automatically generate reports or complete orders related to inventory management. When a field service technician uses a specific part or piece of equipment in the field, the applications automatically update the inventory.
4. Accurately and Efficiently Bill Customers
Along with automatically generating inventory reports, field service software can automatically generate invoices for customers. As details of the work order are updated in the field, businesses are also assured that the billing is accurate. This limits disputes or confusion over the contents of an invoice.
5. Increase the Productivity of Mobile Workers
Simplifying the scheduling of work orders and making it easier for technicians to access and edit details in the field increases productivity. When staff spends less time managing mundane tasks and performing basic recordkeeping, they have more time to pay attention to their current projects. With greater focus, mobile workers are less likely to make mistakes while on the job.
Businesses also have more awareness of the performance of field service technicians. Tracking their progress in real-time prevents employees from padding their time sheets or completing non-billable tasks after the completion of their primary task.
6. Improve the Quality of Customer Service
The combination of benefits provided by field service management applications improves the quality of customer service. Customers are happy when their service requests are
completely fast and without errors. The software allows workers to respond quickly to service requests, while the access to details and additional information helps improve work order completion rates.
Field service software provides a wide range of features that benefit businesses with a mobile workforce. These applications can manage invoicing, scheduling, inventory, equipment, assets, purchasing, and service history and are suitable for a variety of industries.